situs dewaPrivacy Policy

This page describes what we collect when you use situs dewa and how we keep that data protected. We collect personal information only to verify your identity, process deposits and withdrawals, comply with anti-fraud regulations, and improve our platform. We do not sell your data to third parties, and we encrypt all sensitive information on our servers.

Our privacy practices reflect our commitment to your account security. When you create an account on situs dewa, you provide your name, date of birth, email, and phone number. Before you can bet or withdraw, we verify this information through KYC checks. Your data is stored on encrypted servers and accessed only by authorized situs dewa staff members who need it to serve your account.

If you have questions about how we handle your data, contact our support team via the FAQ page or in-app help section.

What Data We Collect and Why

Account Registration Data

When you create an account on situs dewa, we collect your full legal name, date of birth, email address, and phone number. We use this information to set up your account, send you login links and verification codes, and communicate important account updates. Your email and phone are verified to ensure they are correct and belong to you.

Identity Verification (KYC) Documents

Before you can deposit or bet on situs dewa, we require identity verification. You upload a photo of your legal ID (Indonesian KTP, driving licence, or passport). We use this to confirm your legal name and date of birth match your account, and to comply with anti-money-laundering regulations. We store a secure copy of your document verification status, not the document image itself, to prevent unnecessary retention of sensitive identity information.

Your documents are encrypted and protected

We do not keep unencrypted copies of your ID photos or documents. Only our verification system has access, and only for the purpose of confirming your identity. Once verified, you can request deletion of the document image through our support team.

Transaction and Payment Data

We collect transaction records when you deposit or withdraw from situs dewa. This includes the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction ID, timestamp, and status. We retain this data to process refunds, investigate disputes, detect fraud, and comply with financial reporting requirements. Transaction records are kept for the duration of your account plus a retention period mandated by law.

Betting and Gaming Activity

We log your bets, wagers, game sessions, and payouts. This data allows us to calculate your account balance accurately, settle disputes about specific bets, and detect unusual activity that may indicate fraud or account compromise. Your betting history is never shared externally; it is used only to manage your account and comply with our internal audit and compliance requirements.

Device and Technical Data

When you access situs dewa via our Android app or mobile browser, we collect information about your device (device type, operating system, app version) and your connection (IP address, timestamp). This helps us troubleshoot technical issues, prevent unauthorized access, and optimize the app for different devices. We do not use this data to track your location outside of login verification.

Our Data Protection and Privacy Practices

How We Protect Your Data on situs dewa

We encrypt all data in transit (between your device and our servers) using industry-standard TLS/SSL encryption. Our servers use encryption at rest to protect stored data. We limit access to your personal information to authorized staff members who need it to process your account, disputes, or withdrawals. We do not use your data for marketing purposes unless you explicitly opt in, and we do not sell or lease your data to advertisers or data brokers.

Our servers are located in data centres with physical security controls, backup power systems, and redundant network connections. If a data breach occurs, we will notify affected users and cooperate with relevant authorities as required by law. You can request a copy of the data we hold about you anytime; we will provide it within our standard review window in a readable format.

Note: Our servers may be located outside your jurisdiction. By using situs dewa, you consent to your data being processed and stored in locations determined by our operational needs.

Third-Party Processors and Data Sharing

We use third-party service providers for specific functions: payment processors handle deposit and withdrawal transactions, hosting providers maintain our servers, and identity verification services conduct KYC checks. These processors are contractually required to keep your data confidential and use it only for the purpose we specify. We do not authorize them to use your data for their own marketing or analytics.

We may disclose your data if required by law (e.g., to comply with court orders, government investigations, or anti-money-laundering regulations). We will not disclose your data voluntarily to law enforcement without a legal requirement, and we will notify you when possible if we are compelled to disclose.

Your Rights and Account Data Management

You have the right to access, update, and delete your data on situs dewa. You can update your email address, phone number, and address anytime in your account settings. You can request deletion of non-essential data (e.g., document images) by contacting our support team. We will comply with deletion requests except where legal obligations require us to retain certain data.

Data portability: You can request your account data, transaction history, and betting records in a machine-readable format (CSV or JSON). We provide this within our standard review window.
Account closure: You can close your account anytime. Your account will be marked inactive, and your data will be retained subject to legal requirements and our fraud-prevention obligations.
Withdrawal rights: You can withdraw consent for non-essential data collection anytime (e.g., marketing communications), but you cannot withdraw consent for essential data needed to operate your account or comply with law.

Cookies and Tracking

Our website and mobile browser experience use cookies to store your login session, remember your preferences, and prevent fraud. These are functional cookies necessary for the platform to operate; we do not use tracking cookies for analytics or advertising. You can disable cookies in your browser settings, but this may prevent you from logging in to situs dewa.

Contact Us About Privacy

If you have privacy concerns or want to exercise your data rights, contact our support team via the FAQ page or in-app messaging. You can also reach out to us during peak betting hours (evenings during Liga 1 matches or Piala AFF tournaments) when our team is fully staffed. We aim to respond to all privacy requests within a standard review window.